Returns and exchanges must take place within 30 days of purchase.
Standard Returns & Exchanges Policy
We hope you are delighted with your order but if for some reason its not up to your liking or it’s not up to scratch, just send it back to us within 30 days. Provided it is in it’s original condition, we’ll gladly refund or exchange it for you.
Kindly note that before sending your returns, you must inform us by email with your intention.
Please enclose a copy of the delivery docket and your reason for returning.
Our address is :
Shannonbridge Pottery Ltd.
Athlone, Co. Offaly
Shannonbridge is not responsible for customer returns that are not received.
You must pay all shipping costs for the return.
If there is a genuine fault with your purchase , we will refund the cost of your return. Please make us aware of this as soon as possible, by emailing us to ensure smooth process of your refund. However if you would simply like to return your purchase we will refund you the item’s value excluding shipping costs.